Privacy Policy

Welcome to FrenchCellar. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect and process the following types of information:

Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information

Non-Personal Identification Information

  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view on our site
  • Time and date of your visit
  • IP address

How We Use Your Information

We use the collected information for various purposes, including but not limited to:

  • Providing and maintaining our service
  • Processing transactions
  • Communicating with you, including sending newsletters and promotional materials
  • Improving our website and services
  • Responding to customer service requests and support needs
  • Conducting research and analysis to enhance our offerings

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: By using our website, you consent to the collection and use of your information as described in this policy.
  • Contract: To fulfill our obligations in providing you with products or services you request.
  • Legal Obligation: To comply with legal requirements and regulations.
  • Legitimate Interest: To improve our services, manage our business operations, and protect against fraud and security risks.

Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and email delivery.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

Data Security

We implement a variety of security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request restriction of processing your personal data under certain conditions.
  • Data Portability: Request transfer of your data to another organization or directly to you.
  • Object: Object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze web traffic and improve our service. You can choose to accept or decline cookies through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this privacy policy periodically for any updates or changes.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at: info@frenchcellar.co.uk